CCLS’ Refund Policy of in-state tuition outline the requirements for and the process through which
students can obtain a refund for cancellations or withdrawals.

1 General Requirements for Eligibility

1.1 Full Refund of Tuition
Refund of tuition will be granted under the following conditions:
1. If the program/course of study is cancelled by CCLS.
2. If the student never attends class (no-show) or cancels prior to the course’s start date.
3. If the student has paid for multiple courses, monies paid for courses not taken will be refunded.
In any case, the student forfeits any and all discounts based on prepayment of multiple courses.
Refunds will be recalculated according to the prevailing tuition fee. Used courses of discounted
tuition will be charged at the published monthly rate when any refund is calculated. All other
discounts will be voided.
1.2 Partial Refund of Tuition
1. If an attending student cancels at or before the first course’s mid-point, CCLS will retain four
weeks of tuition charges if the student has enrolled for fewer than 12 weeks.
2. If a continuing student withdraws or stops attending classes at or before the course’s mid-point,
CCLS will retain a prorated amount of tuition fees.
The prorated calculation will be made in weeks up to the last day of attendance. CCLS will consider
a partial week the same as if a whole week were completed, provided that the student was
present at least one day during the scheduled week.
1.3 Ineligibility for Refund
1. If a student withdraws or stops attending classes after the midpoint of any course, CCLS will retain
all of the tuition for that course.

2 Refund of Material Fees
Materials are non-refundable unless CCLS cancels the course.

3 Method of Refund Payment
1. All refunds will be processed via Zelle, unless the student does not use the Zelle app. In that case,
please see below.
2. Fees paid in cash will be refunded are refunded in cash if up to $50 (fifty dollars).
3. Fees paid in cash (over $50) or by check are refunded by a CCLS check.
4. Refunds of fees paid by check will be processed only after the financial institution has cleared the
original payment.
5. CCLS prefers that the student or their assignee collect their refund checks. If it is not possible,
CCLS will mail the check.
6. Payments made with a credit card will be refunded to the same credit card used for payment. If
the student cannot produce the credit card on site for a refund, CCLS will issue a check.
7. Payments made via wire transfer will be refunded via check or wire transfer minus bank
processing charges, unless CCLS has cancelled the course/program.
8. All refunds are made to the payer. Please make sure CCLS has in fact received the original payment
before giving the payer any refund. Checks must have been cleared by the bank.
9. Students may request assistance from educational or travel agents to fill out forms and process
payments to CCLS on their behalf. In such cases, students must be aware that, in case they are
entitled to any refunds pursuant to the Refund Policy, students’ monies collected by agents will
be refunded by the agents, not by CCLS. CCLS will not be responsible for any engagements
students enter with educational agents. CCLS will document to the student that the refund has
been made to their agent.

4 Refund Timeline
If an applicant meets the eligibility requirements, all applicable refunds will be made within forty-five
(45) calendar days of the documented date of determination. The date of determination is the earliest
of the following: (a) the first scheduled day of class (no-show students); (b) the date of the course
cancellation; (c) the date the student withdraws from/cancels his course; (d) the last day of
attendance; (e) the date on which CCLS terminates the student for being absent for thirty (30)
consecutive calendar days (excluding any scheduled school breaks) or due to the student’s failure to
adhere to the institution’s attendance and conduct policies.
Students are responsible for securing CCLS has a secondary channel of payment if the first option is
not viable.
CCLS retains its student records for three (3) years after the student’s LDA-Last Date of Attendance
(continuing students) or FSCD- First Scheduled Class Date (new students).


In order to maintain good academic standing, students must meet all the requirements below:
• Receive a minimum cumulative weighted grade of 70% during the course of studies
• Meet CCLS’ 80% cumulative attendance requirements during the course of studies
• Not repeat the same course more than once
CCLS’ grading policy weighs student performance and outcomes for each course as follows:
EEC/WAH/ESI/EBR Courses: CSK Courses:
1. Final Oral Exam – 35% 1. Attendance – 10%
2. Written Exams – 35% 2. Assignments – 10%
3. Attendance – 10% 3. Participation – 10%
4. Assignments – 10% 4. Oral Presentations – 40%
5. Participation – 10% 5. Oral Exams – 30%
EEC – English for Effective Communication
CSK – Communication Skills
WAH – Way Ahead
ESI – Español Internacional
EBR – Expresso Brasil
The passing grade is 70%. Students enrolled in the Intensive English Program (EEC + CSK courses) will
receive one final grade. The former represents 70%, while the latter represents 30%.
CCLS students´ maximum cumulative total length of language training cannot exceed thirty-six (36)

Monitoring Satisfactory Academic Progress
1. CCLS supports students not meeting academic requirements by:
• Advising students of academic requirements at enrollment
• Identifying students not meeting academic requirements
• Alerting students that they are not meeting academic requirements
• Providing assistance to address issues affecting student academic progress
2. CCLS will use the following criteria to identify students at risk of not meeting academic
• Receiving a failing grade (less than 70%) in a course
• Failure twice by a student to pass the same course
• Unsatisfactory student attendance record (80%) in a course
• Inability of a student to complete a course
3. At the end of each term, staff adds the course grades and weighted grade for each student in the
Database program, while identifying students not meeting academic requirements.
4. The Director/Academic Coordinator will communicate with identified students not meeting At
the school Director`s discretion upon careful consideration of the student`s grades and
circumstances the student has failed the course, the student may be allowed advance to the next
course on probation or required to repeat the course.
5. A student will be allowed to advance a course on academic despite not obtaining the minimum
required qualification under the following conditions:
• A bi-weekly learning plan will be devised to help the student identify weaknesses and
improve his academic performance and be able to obtain the minimum cumulative 70%
weighted grade by the end of the following term.
• If the student does not meet the Satisfactory Academic Policy at the end of the term, they
will be required to repeat the courses they failed.
6. A continuing student who did not obtain a minimum 70% weighted grade for the term or a student
in initial placement may voluntarily request or accept taking a lower-level course to review
structures he has not grasped with confidence and/or improve vocabulary/fluency.
In the event that a student fails the final tests (below 65%), he or she is allowed to request one retest. In
that case, a different form of the midterm or final exam will be administered.
The SAP policy sets forth procedures through which a student may appeal a determination that he
or she is not meeting the SAP standards. Our procedures:
i. require written appeals;
ii. require substantiating documentation including a definitive statement from a student as to why
s/he failed to meet SAP standards and what has changed in the student’s situation that will allow
him/her to meet SAP standards at the end of the next SAP evaluation;
iii. the student has one week (five business days) to make the appeal;
iv. the President is responsible for deciding the appeal;
v. the institution will decide the appeal and notify the student in writing within a week;
vi. require an academic plan for the student before an appeal may be granted by the institution.