| Reception area service | Excellent | Very Good | Satisfactory | Unsatisfactory |
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| School administration responsiveness | Excellent | Very Good | Satisfactory | Unsatisfactory |
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| Teaching staff competence | Excellent | Very Good | Satisfactory | Unsatisfactory |
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| Language program contents | Excellent | Very Good | Satisfactory | Unsatisfactory |
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| School facilities (lobby and classrooms) | Excellent | Very Good | Satisfactory | Unsatisfactory |
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| School atmosphere | Excellent | Very Good | Satisfactory | Unsatisfactory |
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| Overall satisfaction with the school | Excellent | Very Good | Satisfactory | Unsatisfactory |
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